PoundFun

Get instant help to any question related to your PoundFun orders or products.

Support Centre | PoundFun

To track your order, please use this link Track Order to get started. Simply login with your email address and our Support Center will run you through the process!. Once your order has been fulfilled by the PoundFun Team, you will also receive a ship

To track your order, please use this link <a href="https://poundfun.gorgias.help/en-GB/ssp/orders">Track Order</a> to get started. Simply login with your email address and our Support Center will run you through the process!Once your order has been fulfilled by the PoundFun Team, you will also receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.If you are unable to access your support portal, please reach out to <a href="mailto:support@poundfun.com" id="isPasted">support@poundfun.com</a> and our team will do their best to help!

How do I track my order?

If you would like to cancel your order, please use this link Cancel Order to get started. Simply login with your email address and our Support Center will run you through the process!. Orders can only be cancelled before they have been dispatched. If

If you would like to cancel your order, please use this link <a href="https://poundfun.gorgias.help/en-GB/ssp/orders">Cancel Order</a> to get started. Simply login with your email address and our Support Center will run you through the process!Orders can only be cancelled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.If you are unable to access your support portal, please reach out to <a data-fr-linked="true" href="mailto:support@poundfun.com" id="isPasted">support@poundfun.com</a> and our team will do their best to help!

How do I cancel my order?

Yes we offer an Express & Next Day service on all UK orders. These can range in prices from £4.99 to absolutely free, depending on the value of your order. All orders over £40 come with FREE Express & Next Day options!. International Delivery Timesca

Yes we offer an Express&#xA0;&amp; Next Day service on all UK orders.These can range in prices from &#xA3;4.99 to absolutely free, depending on the value of your order.All orders over &#xA3;40 come with FREE Express &amp; Next Day options!International Delivery Timescales &amp; Fees calculated at checkout.

Do you offer faster shipping?

We offer multiple methods of shipping from £4.99 to absolutely free. The cost of shipping depends on the value of your basket, and the delivery method you choose. Full information on shipping can be found below. Next Day Delivery:. Express Delivery:.

We offer multiple methods of shipping from &#xA3;4.99 to absolutely free.The cost of shipping depends on the value of your basket, and the delivery method you choose.Full information on shipping can be found below. Next Day Delivery:<table width="100%"><tbody><tr><td>Delivery Option </td><td>Time Frame </td><td>Cost </td></tr><tr><td>FREE Next Day Delivery </td><td>Next Working Day&#xA0;(order before 2pm) </td><td>Free (Orders &#xA3;40.00 and up) </td></tr><tr><td>Next Day Delivery (Free on orders over &#xA3;40) </td><td>Next Working Day&#xA0;(order before 2pm) </td><td>&#xA3;4.99 (Orders &#xA3;30.00&#x2013;&#xA3;39.99) </td></tr><tr><td>Next Day Delivery (Free on orders over &#xA3;40) </td><td>Next Working Day&#xA0;(order before 2pm) </td><td>&#xA3;4.99 (Orders &#xA3;10.00&#x2013;&#xA3;29.99) </td></tr><tr><td>Next Day Delivery (Free on orders over &#xA3;40) </td><td>Next Working Day&#xA0;(order before 2pm) </td><td>&#xA3;4.99 (Orders &#xA3;0.00&#x2013;&#xA3;9.99) </td></tr></tbody></table> Express Delivery:<table width="100%"><tbody><tr><td>Delivery Option </td><td>Time Frame </td><td>Cost </td></tr><tr><td>FREE Express Delivery (1-2 Working Days) </td><td>1&#x2013;2 Working Days </td><td>Free (Orders &#xA3;40.00 and up) </td></tr><tr><td>Express Delivery (1-2 Working Days) </td><td>1&#x2013;2 Working Days </td><td>&#xA3;3.99 (Orders &#xA3;30.00&#x2013;&#xA3;39.99) </td></tr><tr><td>Express Delivery (1-2 Working Days) </td><td>1&#x2013;2 Working Days </td><td>&#xA3;3.99 (Orders &#xA3;10.00&#x2013;&#xA3;29.99) </td></tr><tr><td>Express Delivery (1-2 Working Days) </td><td>1&#x2013;2 Working Days </td><td>&#xA3;3.99 (Orders &#xA3;0.00&#x2013;&#xA3;10.00) </td></tr></tbody></table> Standard Delivery:<table width="100%"><tbody><tr><td>Delivery Option </td><td>Time Frame </td><td>Cost </td></tr><tr><td>FREE Standard Delivery (2&#x2013;3 Working Days) </td><td>3-4 Working Days </td><td>Free (Orders &#xA3;40.00 and up) </td></tr><tr><td>Standard Delivery (2&#x2013;3 Working Days) </td><td>3-4 Working Days </td><td>&#xA3;2.99 (Orders &#xA3;30.00&#x2013;&#xA3;39.99) </td></tr><tr><td>Standard Delivery (2&#x2013;3 Working Days) </td><td>3-4 Working Days </td><td>&#xA3;2.99 (Orders &#xA3;10.00&#x2013;&#xA3;29.99) </td></tr><tr><td>Standard Delivery (2&#x2013;3 Working Days) </td><td>3-4 Working Days </td><td>&#xA3;3.99 (Orders &#xA3;0.00&#x2013;&#xA3;10.00) </td></tr></tbody></table>&#xA0;International Delivery:<table width="100%"><tbody><tr><td>International Delivery (Fully Tracked) </td><td>5-7 Days </td><td>From &#xA3;4.99 (Price calculated at checkout) </td></tr></tbody></table> *All orders placed before 2pm will arrive the next working day. Orders placed after 2pm will arrive the following day.*Working day = Monday to Friday excluding UK Bank Holidays

How much does shipping cost?

Our returns policy lasts 14 days — If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It

<h4 id="isPasted">Returns Policy</h4>Our returns policy lasts&#xA0;14 days &#x2014; If 14 days have gone by since your order was delivered, unfortunately we can&#x2019;t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for the shipping charges incurred for returning an unwanted item to us. A refund will be processed for the items only.To complete your return, please get in touch using our <a href="https://www.poundfun.com/pages/contact" title="Contact PoundFun" style=" text-decoration: underline;">Contact Us</a> page or email us at <a href="mailto:hello@poundfun.com" style=" text-decoration: underline;">hello@poundfun.com</a> &#x2014; then post your return to our address below. Please include a note with your order number and the reason for your return so we can quickly process your replacement or refund.<h4 id="returns-address"> Returns Address</h4><address>PoundFun &#x2014; Unit 2, River Technology Park, Keighley BD21 4JQ</address><h4 id="refunds-if-applicable"> Refunds (if applicable)</h4>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5&#x2013;7 working days.<h4 id="late-or-missing-refunds-if-applicable"> Late or missing refunds (if applicable)</h4><ul><li>If you haven&#x2019;t received a refund yet, first check your bank account again.</li><li>Then contact your credit card company &#x2014; it may take some time before your refund is officially posted.</li><li>Next, contact your bank &#x2014; there is often some processing time before a refund is posted.</li><li>If you&#x2019;ve done all of this and still have not received your refund, please contact us at <a href="mailto:hello@poundfun.com" style=" text-decoration: underline;">hello@poundfun.com</a>.</li></ul><h4 id="exchanges-if-applicable"> Exchanges (if applicable)</h4>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href="mailto:hello@poundfun.com" style=" text-decoration: underline;">hello@poundfun.com</a> and send your item to the address:PoundFun Returns &#x2014; Unit 2, River Technology Park, Keighley BD21 4JQ.<h4 id="partial-refunds-are-granted-if"> Partial refunds are granted if:</h4><ul><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.</li><li>Any item that is returned more than 14 days after delivery.</li></ul><h4 id="please-note"> Please note:</h4><ul><li>If you change your mind, the customer will be responsible for paying shipping costs for returning the item(s). Shipping costs are non-refundable.</li><li>If the product is damaged, please get in touch to arrange a return or refund (photographic evidence will be required).</li><li>If the product is faulty or incorrect, please get in touch to arrange a return or refund.</li><li>Depending on where you live and the courier you choose, the time it may take for your exchanged product to reach you may vary.</li></ul>If you have any questions or need any assistance, please get in touch using our&#xA0;<a href="https://www.poundfun.com/pages/contact-poundfun" title="Contact PoundFun" style=" text-decoration: underline;">Contact Us</a> page or email us at&#xA0;<a href="mailto:hello@poundfun.com" style=" text-decoration: underline;">hello@poundfun.com</a> and our customer service team will help you in any way you need!

How do I make a return?

Yes we offer free shipping to all UK addresses for baskets over £40. As you add items to your basket, you can see the progress of your free delivery with the top bar on the PoundFun website!

Yes we offer free shipping to all UK addresses for baskets over &#xA3;40.As you add items to your basket, you can see the progress of your free delivery with the top bar on the PoundFun website!

Do you offer free shipping?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Arrives within 3-4 working days. • Express Delivery: Arrives within 1-2 working days. • Next Day Delivery: Arrives Next Day when ordered before 2p

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Standard Delivery: Arrives within 3-4 working days.&#x2022; Express Delivery: Arrives within 1-2 working days.&#x2022; Next Day Delivery: Arrives Next Day when ordered before 2pm.&#x2022; International Delivery: Typically arrives within [5-7] working days, more info can be found at checkout.

How long does delivery take?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Please check the proof of delivery picture provided in the tracking link within your shipping confirmation email to see the exact location of your parc

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Please check the proof of delivery picture provided in the tracking link within your shipping confirmation email to see the exact location of your parcel!If you are still unable to find your parcel, please check around your property and with neighbours/building management who may have collected the package for you.If you still are unable to locate the package, please reach out to the carrier who will be able to provide additional details around your delivery.If you need additional assistance, please reach out to <a data-fr-linked="true" href="mailto:support@poundfun.com" id="isPasted">support@poundfun.com</a> and our team will do their best to help!

My order was marked delivered but it’s not here!

To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your savings before finalising your order. • Only one code can be used per order. Mobile:. Desktop:. If you’re having troub

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the Discount Code field.&#x2022; Click Apply&#xA0;to see your savings before finalising your order.&#x2022; Only one code can be used per order.Mobile: <img src="https://attachments.gorgias.help/z8QbV2PGrwl6ogeP/hc/MNVgn6mnjNd21j8B/2025090313-3e2fedd7-9bd1-4471-985e-266ff5842650-mobile-discount.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">Desktop:<img src="https://attachments.gorgias.help/z8QbV2PGrwl6ogeP/hc/MNVgn6mnjNd21j8B/2025090313-3f3ee3b8-4025-4d9a-9dea-01882610185c-discoutn-desktop.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> If you&#x2019;re having trouble entering your discount code, please reach out to <a data-fr-linked="true" href="mailto:support@poundfun.com" id="isPasted">support@poundfun.com</a> and our team will do their best to help!

How do I apply promo/discount codes?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

Yes! PoundFun delivers to many international destinations (over 65 countries!). At checkout, you’ll see available shipping options and prices based on your location.• Standard International Delivery: Usually takes 5–7 working days.Please note that an

Yes! PoundFun delivers to many international destinations (over 65 countries!). At checkout, you&#x2019;ll see available shipping options and prices based on your location. &#x2022; Standard International Delivery: Usually takes 5&#x2013;7 working days. Please note that any customs or import duties are covered by PoundFun.

Do you deliver internationally?

You can track your parcel with our courier partner with the link in your order confirmation email. Within this link you can set a designated safe place for your parcel. If you’re not in, most couriers will either:• Leave your parcel in a safe place o

You can track your parcel with our courier partner with the link in your order confirmation email.Within this link you can set a designated safe place for your parcel.If you&#x2019;re not in, most couriers will either: &#x2022; Leave your parcel in a safe place or with a neighbour. &#x2022; Attempt redelivery on another day. &#x2022; Leave a card with instructions to collect your parcel from a local collection point. You can track your order with the link in your shipping confirmation email for the latest updates.

What happens if I’m not home when my order arrives?

You can track your order through the link in your Order Confirmation email. If your order has been delivered, you will see a proof of delivery picture within this link. If you still can't locate your parcel, reaching out to our courier partner to req

You can track your order through the link in your Order Confirmation email.If your order has been delivered, you will see a proof of delivery picture within this link.If you still can&apos;t locate your parcel, reaching out to our courier partner to request more information is the fastest way to locate your parcel.Alternatively, you can reach out to <a href="mailto:support@poundfun.com">support@poundfun.com</a>&#xA0;and our team will do their best to help.

I can't find my order?

We can update your delivery address as long as your order hasn’t been dispatched. To make changes reach out to support@poundfun.com and we will help out!. If your order has already shipped, we recommend contacting the courier directly using your trac

We can update your delivery address as long as your order hasn&#x2019;t been dispatched. To make changes reach out to <a href="mailto:support@poundfun.com">support@poundfun.com</a> and we will help out!If your order has already shipped, we recommend contacting the courier directly using your tracking number.

Can I change my delivery address after ordering?

You can track your order through the link in your Order Confirmation email.If your order has been delivered, you will see a proof of delivery picture within this link.If you still can&apos;t locate your parcel, reaching out to our courier partner to request more information is the fastest way to locate your parcel.Alternatively, you can reach out to <a href="mailto:support@poundfun.com">support@poundfun.com</a> and our team will do their best to help.

My order hasn’t arrived - What should I do?

You can return items within 14 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resaleable condition. Please check our Returns Policy for full details.

You can return items within 14&#xA0;days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resaleable condition. Please check our <a href="https://www.poundfun.com/pages/return-policy">Returns Policy</a> for full details.

How long do I have to return an item?

Once we receive your return, refunds are typically processed within 1–2 working days from our side. It may take a further 2–5 working days for your bank or payment provider to show the refund in your account.

Once we receive your return, refunds are typically processed within 1&#x2013;2 working days&#xA0;from our side. It may take a further 2&#x2013;5 working days for your bank or payment provider to show the refund in your account.

How long does it take to get my refund?

PoundFun accepts the following payment methods:• Shop Pay• All major debit & credit cards (Visa, Mastercard, Maestro, American Express)• PayPal• Apple Pay• Google Pay• Clearpay (where available)• Klarna (where available)• BoodilAll payments are proce

PoundFun accepts the following payment methods: &#x2022; Shop Pay &#x2022; All major debit &amp; credit cards (Visa, Mastercard, Maestro, American Express) &#x2022; PayPal &#x2022; Apple Pay &#x2022; Google Pay &#x2022; Clearpay (where available) &#x2022; Klarna (where available) &#x2022; Boodil All payments are processed securely at checkout.

What payment methods do you accept?

No, only one discount code can be applied per order. If you have multiple codes, we recommend using the one that gives you the biggest saving.

No, only one discount code can be applied per order. If you have multiple codes, we recommend using the one that gives you the biggest saving.

Can I use more than one discount code per order?

You can create an account by clicking the Account Icon at the top of our website. Simply enter your email address and set a password. With an account, you can:• Track your orders.• Save your delivery details.• Access exclusive promotions.• Manage ret

You can create an account by clicking the&#xA0;Account Icon&#xA0;at the top of our website. Simply enter your email address and set a password. With an account, you can: &#x2022; Track your orders. &#x2022; Save your delivery details. &#x2022; Access exclusive promotions. &#x2022; Manage returns and account preferences. &#x2022; Earn PoundFun points (money off your next order).

How do I create a PoundFun account?

At the bottom of every PoundFun email, you’ll find an Unsubscribe link. Click this, and you’ll be removed from future marketing emails. Please allow 24 hours for changes to take effect.Important: You may still receive service emails (e.g., order conf

At the bottom of every PoundFun email, you&#x2019;ll find an&#xA0;Unsubscribe link. Click this, and you&#x2019;ll be removed from future marketing emails. Please allow 24 hours for changes to take effect. Important: You may still receive service emails (e.g., order confirmations, shipping updates), as these are necessary to complete your purchase.

How do I unsubscribe from marketing emails?

It’s a curated mystery box packed with a mix of toys chosen by our team for great value and variety. Each box typically includes multiple items across categories (e.g., toys, figures, crafts, puzzles), with no intentional duplicates within the same b

It&#x2019;s a curated mystery box packed with a mix of toys chosen by our team for great value and variety.Each box typically includes multiple items across categories (e.g., toys, figures, crafts, puzzles), with no intentional duplicates within the same box. Contents vary by stock and season, so exact items aren&#x2019;t guaranteed.The Surprise Box pictures are for illustrative purposes only, you can find exact items and value of each box in the description of the product.

How does the PoundFun Surprise Box work?

Not individually. The fun is in the surprise! If a theme or age range option is shown, select it and we’ll curate accordingly. Want to pick exact items? Shop individual products or our build-your-own bundles instead!

Not individually. The fun is in the surprise! If a theme or age range option is shown, select it and we&#x2019;ll curate accordingly. Want to pick exact items? Shop individual products or our build-your-own bundles instead!

Can I choose which toys go into my Surprise Box?

Our team work tirelessly to keep all Surprise Boxes live, however due to stock limitations, sometimes our boxes may drop out of stock for a short period. You can also click “Notify me when back in stock” on the product page to get an email the moment

Our team work tirelessly to keep all Surprise Boxes live, however due to stock limitations, sometimes our boxes may drop out of stock for a short period.You can also click&#xA0;&#x201C;Notify me when back in stock&#x201D; on the product page to get an email the moment it&#x2019;s available again.

What happens if a bundle item is out of stock?

Often, yes — but some lines are limited-run. If something you love is sold out, hit “Notify me when back in stock” on the product page and we’ll email you as soon as it returns. Timings can vary based on supplier availability.

Often, yes &#x2014; but some lines are limited-run. If something you love is sold out, hit &#x201C;Notify me when back in stock&#x201D; on the product page and we&#x2019;ll email you as soon as it returns. Timings can vary based on supplier availability.

Do you restock sold-out toys or bundles?

For most items, yes — shop the individual product pages. Some deals (e.g., exclusive multipacks) are bundle-only. If an individual item is sold out, use “Notify me when back in stock.” to get an email as soon the product is back in stock!

For most items, yes &#x2014; shop the individual product pages. Some deals (e.g., exclusive multipacks) are bundle-only. If an individual item is sold out, use &#x201C;Notify me when back in stock.&#x201D;&#xA0;to get an email as soon the product is back in stock!

Can I buy PoundFun toys individually instead of in a bundle?

We focus on themes and age ranges (e.g., crafts, puzzles, sensory, mixed) so you can choose what fits best. Where gendered options are shown, a mixed option is usually available too. We’ll always curate to your selection, but exact characters/brands

We focus on themes and age ranges (e.g., crafts, puzzles, sensory, mixed) so you can choose what fits best. Where gendered options are shown, a mixed option is usually available too. We&#x2019;ll always curate to your selection, but exact characters/brands aren&#x2019;t guaranteed.

Do you offer different Surprise Boxes for boys, girls, or mixed?

We can't change the compositions of the boxes on request. Although all Surprise Boxes contain all details in the description of each box that notes age suitability, and the contents of each box.

We can&apos;t change the compositions of the boxes on request. Although all Surprise Boxes contain all details in the description of each box that notes age suitability, and the contents of each box.

Can I request age-appropriate toys in my Surprise Box?

Yes, all toys are new and sourced from trusted suppliers. In some cases (e.g., multipacks or eco-friendly formats), items may arrive in non-retail or consolidated packaging, but the products are brand-new and quality checked.

Yes, all toys are&#xA0;new and sourced from trusted suppliers. In some cases (e.g., multipacks or eco-friendly formats), items may arrive in non-retail or consolidated packaging, but the products are brand-new and quality checked.

Are PoundFun toys brand-new and in original packaging?

Yes! We release limited seasonal boxes (e.g., Easter, Halloween, Christmas). These sell out fast - use “Notify me when back in stock” on the seasonal product page to get first dibs when they drop.

Yes! We release limited seasonal boxes (e.g., Easter, Halloween, Christmas). These sell out fast - use&#xA0;&#x201C;Notify me when back in stock&#x201D; on the seasonal product page to get first dibs when they drop.