PoundFun

Once we receive your return, refunds are typically processed within 1&#x2013;2 working days&#xA0;from our side. It may take a further 2&#x2013;5 working days for your bank or payment provider to show the refund in your account.

Once we receive your return, refunds are typically processed within 1–2 working days from our side. It may take a further 2–5 working days for your bank or payment provider to show the refund in your account.

How long does it take to get my refund?

How do I track my order?

How do I cancel my order?

Do you offer faster shipping?

How much does shipping cost?

How do I make a return?

Do you offer free shipping?

How long does delivery take?

My order was marked delivered but it’s not here!

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

Do you deliver internationally?

What happens if I’m not home when my order arrives?

I can't find my order?

Can I change my delivery address after ordering?

My order hasn’t arrived - What should I do?

How long do I have to return an item?

What payment methods do you accept?

Can I use more than one discount code per order?

How do I create a PoundFun account?

How do I unsubscribe from marketing emails?

How does the PoundFun Surprise Box work?

Can I choose which toys go into my Surprise Box?

What happens if a bundle item is out of stock?

Do you restock sold-out toys or bundles?

Can I buy PoundFun toys individually instead of in a bundle?

Do you offer different Surprise Boxes for boys, girls, or mixed?

Can I request age-appropriate toys in my Surprise Box?

Are PoundFun toys brand-new and in original packaging?

Do you offer seasonal or holiday-themed Surprise Boxes?

How long does it take to get my refund?Updated 9 hours ago