To track your order, please use this link Track Order to get started. Simply login with your email address and our Support Center will run you through the process!. Once your order has been fulfilled by the PoundFun Team, you will also receive a ship
If you would like to cancel your order, please use this link Cancel Order to get started. Simply login with your email address and our Support Center will run you through the process!. Orders can only be cancelled before they have been dispatched. If
Yes we offer an Express & Next Day service on all UK orders. These can range in prices from £4.99 to absolutely free, depending on the value of your order. All orders over £40 come with FREE Express & Next Day options!. International Delivery Timesca
We offer multiple methods of shipping from £4.99 to absolutely free. The cost of shipping depends on the value of your basket, and the delivery method you choose. Full information on shipping can be found below. Next Day Delivery:. Express Delivery:.
Our returns policy lasts 14 days — If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It
Yes we offer free shipping to all UK addresses for baskets over £40. As you add items to your basket, you can see the progress of your free delivery with the top bar on the PoundFun website!
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Arrives within 3-4 working days. • Express Delivery: Arrives within 1-2 working days. • Next Day Delivery: Arrives Next Day when ordered before 2p
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Please check the proof of delivery picture provided in the tracking link within your shipping confirmation email to see the exact location of your parc
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your savings before finalising your order. • Only one code can be used per order. Mobile:. Desktop:. If you’re having troub
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
Yes! PoundFun delivers to many international destinations (over 65 countries!). At checkout, you’ll see available shipping options and prices based on your location.• Standard International Delivery: Usually takes 5–7 working days.Please note that an
You can track your parcel with our courier partner with the link in your order confirmation email. Within this link you can set a designated safe place for your parcel. If you’re not in, most couriers will either:• Leave your parcel in a safe place o
You can track your order through the link in your Order Confirmation email. If your order has been delivered, you will see a proof of delivery picture within this link. If you still can't locate your parcel, reaching out to our courier partner to req
We can update your delivery address as long as your order hasn’t been dispatched. To make changes reach out to [email protected] and we will help out!. If your order has already shipped, we recommend contacting the courier directly using your trac
You can track your order through the link in your Order Confirmation email. If your order has been delivered, you will see a proof of delivery picture within this link. If you still can't locate your parcel, reaching out to our courier partner to req
You can return items within 14 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resaleable condition. Please check our Returns Policy for full details.
Once we receive your return, refunds are typically processed within 1–2 working days from our side. It may take a further 2–5 working days for your bank or payment provider to show the refund in your account.
PoundFun accepts the following payment methods:• Shop Pay• All major debit & credit cards (Visa, Mastercard, Maestro, American Express)• PayPal• Apple Pay• Google Pay• Clearpay (where available)• Klarna (where available)• BoodilAll payments are proce
No, only one discount code can be applied per order. If you have multiple codes, we recommend using the one that gives you the biggest saving.
You can create an account by clicking the Account Icon at the top of our website. Simply enter your email address and set a password. With an account, you can:• Track your orders.• Save your delivery details.• Access exclusive promotions.• Manage ret
At the bottom of every PoundFun email, you’ll find an Unsubscribe link. Click this, and you’ll be removed from future marketing emails. Please allow 24 hours for changes to take effect.Important: You may still receive service emails (e.g., order conf
It’s a curated mystery box packed with a mix of toys chosen by our team for great value and variety. Each box typically includes multiple items across categories (e.g., toys, figures, crafts, puzzles), with no intentional duplicates within the same b
Not individually. The fun is in the surprise! If a theme or age range option is shown, select it and we’ll curate accordingly. Want to pick exact items? Shop individual products or our build-your-own bundles instead!
Our team work tirelessly to keep all Surprise Boxes live, however due to stock limitations, sometimes our boxes may drop out of stock for a short period. You can also click “Notify me when back in stock” on the product page to get an email the moment
Often, yes — but some lines are limited-run. If something you love is sold out, hit “Notify me when back in stock” on the product page and we’ll email you as soon as it returns. Timings can vary based on supplier availability.
For most items, yes — shop the individual product pages. Some deals (e.g., exclusive multipacks) are bundle-only. If an individual item is sold out, use “Notify me when back in stock.” to get an email as soon the product is back in stock!
We focus on themes and age ranges (e.g., crafts, puzzles, sensory, mixed) so you can choose what fits best. Where gendered options are shown, a mixed option is usually available too. We’ll always curate to your selection, but exact characters/brands
We can't change the compositions of the boxes on request. Although all Surprise Boxes contain all details in the description of each box that notes age suitability, and the contents of each box.
Yes, all toys are new and sourced from trusted suppliers. In some cases (e.g., multipacks or eco-friendly formats), items may arrive in non-retail or consolidated packaging, but the products are brand-new and quality checked.
Yes! We release limited seasonal boxes (e.g., Easter, Halloween, Christmas). These sell out fast - use “Notify me when back in stock” on the seasonal product page to get first dibs when they drop.